vintex.app
Troubleshooting
The most frequent symptoms, their real cause and the gesture that fixes them.
Where to start
Three causes explain the vast majority of problems: a missing permission on the extension, a closed platform tab, or two different Vintex accounts between the panel and the dashboard. Start with permissions — the most frequent case, and the fastest to rule out.
The reflex: extension permissions
This is the first thing to check when nothing works.
- 01
Open the extensions page
Type
chrome://extensionsin the address bar.
- 02
Open Vintex's details
Find Vintex in the list and click Details.
- 03
Turn on site access
Turn on "Automatically allow access to the following sites", then reload your platform tab.
This applies to you if the sign-in button stays greyed out, if you never get the validation code, or if the dashboard shows "Oops".
Symptom table
| Symptom | Cause | Fix |
|---|---|---|
| No Vintex panel on the page of the platform | Site access permission missing | The 3 steps above |
| "No seller account detected" | No platform tab open, or the tab lost the extension after an update | Open a logged-in platform tab; if one is already open, reload it |
| "The extension is not connected to Vintex" | Signed in on the website only | Sign in from the panel |
| "Your seller accounts stay hidden" | Panel and dashboard on two Vintex accounts | Sign in with the same account on both sides |
| "platform tab unreachable, reload it" | The tab was reloaded during a task | Reload the platform tab, run again |
| "Session expired, sign in again" | platform session ended | Log back in to the platform on the tab |
| "No platform tab open" | The tab was closed during the action | Reopen a tab for the account |
| "Extension unreachable" | Extension disabled or mid-update | Check chrome://extensions, reload the page |
| "No response from the browser — check before retrying" | The browser put the extension to sleep mid-action | Check the item on the platform: the action may have gone through |
| A greyed-out feature, "Temporarily disabled" | Switched off on the Vintex side | Reason on hover; try again later |
| "Update required" on an automation | Extension and dashboard out of sync | Update |
| "Your account is blocked or suspended by the platform" | the platform's decision | Nothing Vintex can do; take it up with the platform |
| A check appears mid-task | The platform is asking for a human action | Captcha & checks |
A task stopped midway
It is not replayed automatically, and that is deliberate: Vintex cannot know what actually went through on the platform. Check the real state on the platform before running it again, especially for an irreversible action (relist, delete, rating, message).
The Log says exactly where the task stopped.
Asking for help
On Discord. Give the version number shown right at the bottom of the sidebar, and the approximate time of the problem — that's what lets us find the matching trace.
Try it on your own shop
Vintex runs in your browser, on your own seller account.