vintex.app
The reserved tab
Why a pinned Vintex tab opens in your browser, what it does, and what to do when an action waits for it.
Why a tab I didn't open?
Actions started from the dashboard are carried out by the extension itself, in your browser and on your seller session: sending a message, marking a conversation as read, translating or deleting it; answering an offer or making one; replying to favourites; ordering a shipping label; marking an order shipped or cancelling it; asking for a deadline extension or answering one; leaving feedback; following or unfollowing members; relisting, hiding, showing, editing, duplicating or deleting listings; publishing drafts; restoring a backup. To do that without touching the tabs you are browsing, the extension opens a tab of its own, titled Vintex · reserved tab.
How to do it
Nothing to do: start the action from the dashboard as before, and its task card shows the same progress and the same result. The tab opens pinned, at the far left of your browser window, without taking focus. On every platform tab, the vintex.app pill at the bottom right shows what is running, and its Tasks view details the task in progress, what is waiting and the recent ones, each with its reason. The tab stays open between actions; you can leave it be.
When the reserved tab takes a task, the vintex.app panel opens there by itself, on the Tasks view. Once per task: if you close it, it stays closed until the next task. In the tabs you browse, it never opens on its own.
What it changes on the platform
Nothing more than the action itself: the tab is a page of the platform, signed in to your seller account, the same as if you did the action by hand. Once an action has started, it carries on even if you close the dashboard.
Don't close it during an action
While a task runs, closing or reloading the tab asks you to confirm. Your browser only asks once you have clicked inside the tab, and the tab is pinned, so it has no close button anyway. If it is closed all the same, the action under way is interrupted: the extension reopens the tab, a few times per hour at most, and the next actions run there; beyond that, they wait.
What happens while it runs
One action at a time per account. A long batch (unfollowing hundreds of members, for instance) goes first: an offer you answer meanwhile waits for it to finish. Cancelling the batch from the dashboard stops it before the next member.
If it doesn't work
| Symptom | Likely cause | Fix |
|---|---|---|
| A row of the task card stays on Pending | The browser with the extension is closed, or another action is running for the same account | Open the browser; otherwise let the current action finish, or cancel it |
| It still waits, browser open | That browser has never shown your seller account in a normal window, or the tab was closed several times in a row | Open the platform in a normal tab, signed in to that account; leave the reserved tab open |
| The card shows Pending: this account isn't open on any device with an up-to-date extension. under a task | No connected device with an extension in 2.9.0 or later has this account open | Open the platform, signed in to that account, in a browser whose extension is up to date (2.9.0 or later) |
| The Tasks view says Another account is signed in on the reserved tab | That browser is signed in to another seller account, or signed out | Sign in to the right account in that browser |
| The task card or the Tasks view says Reserved tab reopened too often: resumes around … | The reserved tab was closed three times within an hour: the extension won't reopen it before the time shown, and this browser takes no action until then; another browser open on the same account takes them | Wait for the time shown, then leave the reserved tab open |
| The task card or the Tasks view says The reserved tab isn't responding: it's reloading, tasks are waiting | The reserved tab's page didn't load: network down, or a platform check to complete | Check your connection; if the tab shows a check, complete it in that tab |
| A recent task says Expired: the task wasn't picked up again in time | No browser picked it up, or finished it, within 24 h: the browser stayed closed all that time | Start the action again from the dashboard |
| The task card or the Tasks view says No regular Chrome window open: open one so tasks can resume | Only a popup, app or private window is open: the reserved tab only opens in a regular window | Open a regular Chrome window |
| Closing the reserved tab asks you to confirm | A task is running in it | Leave it open: the question goes away when the task ends |
| An action is greyed out with A task is already in progress on this item (or conversation, order…) | A running or pending task already carries it | Wait for the task to end, or cancel it from the task card |
| The dashboard blocks on Your extension is out of date | Your extension is older than 2.9.0: it can no longer carry out the dashboard's tasks | Update the extension: the window closes by itself |
Try it on your own shop
Vintex runs in your browser, on your own seller account.