vintex.app
Auto conversations
Negotiate incoming offers against your margins, and reply to buyers with AI — two independent branches.
Why automate conversations?
Two different needs, hence the two branches.
Negotiations: offers arrive at all hours, and an offer without a quick answer goes cold. The engine applies YOUR margins, immediately, even at night — and declines below your floor without you having to say no yourself.
AI replies: the same five questions come back (size, condition, bundling). Answering them is wasted time; leaving them unanswered is a lost sale.
How to do it
Go to Automations, the profile concerned, then Auto conversations in the left pane. Enable at least one of the two branches — Negotiations, AI replies — configure it, save, then Start the automation. With no branch enabled the button stays greyed out: a cycle that neither negotiates nor replies would do nothing.
Settings are only editable while stopped. The sandbox (below) lets you try everything first, for free.
Negotiations
This is arithmetic, not artificial intelligence
The price is decided by a deterministic rule you configure. The AI never gets to set an amount, even when both branches are active.
| Setting | What it does |
|---|---|
| Margin (%) | The margin to keep on the price — sets the floor below which Vintex declines |
| Margin by price bracket | A different margin per bracket: an €8 item isn't negotiated like a €200 one |
| Counter-offer steps | Each step is a counter-offer, converging towards the floor before declining |
| Bundle bonus | Widens the margin when the buyer takes several items at once |
| Counter-price rounding | How the proposed amount is rounded |
| Message when offer accepted, step message, Decline message | The text accompanying each outcome |
The preview shows the sequence of counter-offers and the floor before anything goes out. Vintex flags non-converging steps — a badly ordered sequence means a buyer who insists gets a counter-offer worse than the previous one.
An accepted offer is a sale
Accepting a proposal on Vinted closes the transaction at that price. Check your floor and your brackets before starting: this is the setting that costs the most when it's wrong.
AI replies
Professional feature
| Setting | What it does |
|---|---|
| Tone | Friendly, professional or adaptive |
| Address form | Informal, formal or automatic |
| Length | Short or normal |
| Reply language | Fixed, or the buyer's |
| Autonomy | Cautious hands over as soon as it hesitates · Balanced answers reasonable inferences · Autonomous escalates only as a last resort |
| Reply quality | Standard, fast and cheap · Premium, finer writing, higher cost per reply |
| Additional context (AI) | What the AI should know about your shop |
"Escalating" means: not replying, and leaving it to you. That is the wanted behaviour on anything committing.
Guardrails
They apply to both branches: Buyers to ignore (one handle per line, these buyers are never engaged) and Minimum number of reviews, below which the buyer is skipped.
Follow-up
If the buyer doesn't answer, a follow-up can go out after N hours, up to a number of attempts. With no follow-up text, nothing goes out — the setting stays inert.
The sandbox
The Simulation tab replays a full conversation on one of your real items: a buyer, a message, your configuration. Negotiation there is computed by the same code as the cycle, and costs nothing. Use it before enabling, especially on the steps.
If it doesn't work
| Symptom | Likely cause | Fix |
|---|---|---|
| Start the automation is greyed out | No branch enabled | Enable Negotiations and/or AI replies |
| "Plan required" on AI replies | Your plan doesn't include them | See Plan |
| Warning on the steps | Non-increasing sequence | Reorder the steps |
| The AI escalates everything | Autonomy on Cautious, or context too thin | Switch to Balanced, enrich the context |
| The follow-up never goes out | Empty follow-up message | Write the follow-up text |
| An offer is declined that looked fine | It fell below its tier's floor | Check the relevant price tier in the preview |