vintex.app
Captcha & checks
What to do when the platform asks for an anti-robot check or an SMS code in the middle of a task.
Why is the platform asking me this?
The platform watches how fast an account issues requests. A run of bulk actions can trigger an anti-robot check — it isn't a sanction, and it isn't a Vintex bug. What matters is knowing that the task is waiting for you rather than having failed.
Captcha: the task waits, it doesn't fail
Nothing is lost
The request is paused in your platform tab. Solve the captcha there and the task resumes on its own, exactly where it was.
- 01
Open the platform tab
The "Verification required on the platform" message carries an Open the platform tab button: it takes you to the right tab, the one actually holding the captcha.
- 02
Solve the captcha
It shows on top of the page of the platform.
- 03
Do nothing else
The task restarts by itself. There is no "I solved it" button.
The message shows a countdown. Past that delay the task stops and you run it again. Give up does the same immediately, with no penalty.
Stacking up expired captchas slows Vintex down
After several unsolved checks, Vintex stops waiting for about ten minutes and fails fast instead. That is deliberate: hammering the platform's protection is the best way to get blocked harder.
The dashboard was closed during an automation
The captcha did show in the platform tab, but nobody was there to see it: the cycle expires. Nothing is broken — the next cycle will start again.
The captcha is waiting on another device
A captcha can only be solved on the machine that received it. The message says so and names the device; you have to physically go there.
A profile open on several machines is run by the first one connected: that is where the captcha lands, even if the profile's tab is also open in front of you.
SMS verification: it has to go through the platform
Much rarer, and on publishing an item. It cannot be done from Vintex: the task stops and explains what to do.
- 01
Turn on two-step verification
On the platform, if it isn't already: Settings → Security → Two-step verification.
- 02
Create a draft by hand on the platform
From the computer that ran the task — the message names it if it isn't this one. The platform will ask for the SMS code.
- 03
Come back and run again
Once the code is validated, run the task again: it will go through.
If it doesn't work
| Symptom | Likely cause | Fix |
|---|---|---|
| The captcha doesn't show in the tab | The tab was reloaded or closed | Run the task again |
| The captcha keeps coming back | The platform hardened its protection on this session | Take a break, reduce the size of bulk actions |
| "A captcha is waiting on the remote browser" | The task runs from another device | Go to that device |
| SMS verification returns after validating | The validation applied to a different entity | Create a draft by hand on the platform again |
| The task's Cancel button does nothing | A task suspended on a captcha can't be interrupted | Use Give up on the verification message |
Try it on your own shop
Vintex runs in your browser, on your own seller account.