vintex.app
Log
The history of everything Vintex did on your accounts — actions you started and automation cycles.
What the log is for
Two questions find their answer here: "what did Vintex do on my account?" and above all "why did my automation do nothing?". The second is the most frequent — and the answer is almost always a legitimate reason, not a failure.
It is the first place to open when an automation looks idle or a bulk action didn't do what you expected.
Two sources in one list
- Your actions — relists, labels, ratings, backups, unfollows, replies to favourites — attached offer included… everything you start from the dashboard.
- Automations — cycle start and end, messages sent, offers, boosts.
Each row carries its seller account, timestamp, type and detail.
Reading a cycle that "did nothing"
That is the log's main use. An automation cycle that ends without acting says why, and the reason is rarely a failure:
The line reads Nothing to send, followed by its reason:
| Reason shown | What it means |
|---|---|
| no favourite in the search period | Nothing new — widening the period is the first thing to try |
| favourites more recent than the delay after favourite | They will go out on their own later |
| every favourite already has a conversation | Those buyers have already been contacted |
| buyers already contacted within the resume window | They got a message too recently |
| no message configured | No rule exists |
| no message applies right now | Rule disabled, or outside its day / time slot |
| insufficient reputation | Rating below the configured threshold |
| per-item message cap reached | The per-item limit is used up |
| conversation list incomplete, sending postponed | The cycle refuses to send rather than risk a duplicate |
Two reasons are not 'nothing to do'
notifications could not be read is a failure, not an absence of work: Vintex couldn't read your favourites, so it tried nothing. Likewise a Quota used up or Subscription unreadable line says the cycle stopped on a blocker. Those three deserve a second look; the reasons in the table above don't.
Filtering
By account, by source (the originating action or automation), by event type and by level — Errors, Warnings. Filtering on Errors shows at a glance what actually failed.
If it doesn't work
| Symptom | Likely cause | Fix |
|---|---|---|
| Empty log | No Vintex session, or no activity | Check the connection in My settings |
| "Could not load" | The Vintex service didn't answer | Retry |
| A cycle doesn't show | The automation never started | Check that a platform tab for the account is open and the automation is active |
Try it on your own shop
Vintex runs in your browser, on your own seller account.