Terms of sale

1. Purpose, seller and plans

These terms of sale (the "Terms of Sale") govern subscriptions to the Vintex service, sold by Erwann DANGUY (legal notice). Use of the service is governed by the terms of use.

The plans, what they include and their quotas — relists, messages to favourites, boosts, AI assistant credits — are set out on the Pricing page, which forms part of these Terms of Sale.

These Terms of Sale apply to all customers, whether they sell in a personal or professional capacity: we extend the benefit of consumer protection rules to everyone, without distinction.

2. Prices and VAT

The prices shown on the Pricing page are stated excluding VAT. Applicable VAT is added at the time of payment, at the rate in force in your country of residence. The total amount including VAT is shown to you before you confirm the order.

Your subscription price is locked for as long as it lasts. We may change our prices, but a change never applies to an ongoing subscription: as long as yours renews without interruption, you keep the price you signed up at.

A new price only concerns you if you cancel and then subscribe again, or if you change plan (section 4): you then move to the price in force on that day.

3. Order and payment

Validation of payment concludes the contract and constitutes acknowledgement of your obligation to pay. You are asked to accept these Terms of Sale before that validation.

Payments are processed by Stripe. A confirmation is sent to you by email. If a payment fails, we may retry it and then, failing that, suspend access (section 4).

4. Term, renewal, cancellation and suspension

Term and renewal. The subscription is taken out for the period chosen (monthly or annual) and renews automatically at each due date, for a period of the same length, until you cancel it.

Cancellation by you. You may cancel at any time, from your account, with no reason and no fee. Cancellation takes effect at the end of the current period: you keep access until that date, the last day included, and no further payment is taken. Amounts relating to the current period are not refunded on a pro rata basis.

Changing plan. You may change plan mid-subscription. The amount is adjusted pro rata for the remaining period by our payment provider.

Suspension for non-payment. If payment is not made when due, and after a reminder has gone unanswered, we may suspend access until the situation is put right.

5. Right of withdrawal

As a consumer, you have fourteen (14) days from the conclusion of the contract to withdraw, without having to give a reason.

Waiver where performance begins immediately. Access to the service is opened as soon as payment is validated. For that reason, at the time of the order you are asked to expressly request that performance begin immediately and to acknowledge that you thereby lose your right of withdrawal once the service has been fully performed. Without both confirmations, the order is not validated.

If you withdraw after performance has begun at your request, you remain liable for the amount corresponding to what has been supplied to you up to the point you communicated your decision.

How to withdraw. Write to us at [email protected] with an unambiguous statement, giving the email address of your account. The refund is made at the latest fourteen (14) days after we receive your decision, using the same means of payment as the one used for the order.

6. Refunds

Apart from withdrawal (section 5) and the legal guarantee (section 7), amounts paid are not refunded, in particular where the subscription is cancelled mid-period or where the service is not used.

By way of exception, where a proven malfunction attributable to us substantially and durably affects the service, or in a particular situation that we assess case by case, we may offer a commercial gesture: a full or partial refund, or a credit applied to your next payment. A credit is only offered with your agreement and never replaces the rights you hold under the law.

The occasional unavailability of a feature, or an interruption caused by a change to the Vinted platform (Terms of use, section 4.3), does not give rise to a refund, provided it does not durably deprive the service of its substance.

7. Legal guarantee of conformity

Consumers benefit from the legal guarantee of conformity applicable to digital content and digital services (Articles L224-25-12 et seq. of the French Consumer Code). Where there is a lack of conformity, you may require the service to be brought into conformity; if that is impossible, refused, or does not happen within a reasonable time, you may obtain a price reduction or termination of the contract, with a refund of the amounts corresponding to the non-conforming period. This guarantee costs you nothing and is in addition to the guarantee against hidden defects.

These rights prevail over section 6: nothing in these Terms of Sale may deprive you of them.

8. Complaints

For any complaint, write to us at [email protected] or use the Vintex Discord server. We always look for an amicable solution before any other route; this does not deprive you of any remedy.

9. Liability, force majeure and governing law

Our liability applies under the conditions of section 9 of the terms of use, and the governing law and dispute resolution under those of its section 11.

Neither party is liable for a failure caused by force majeure within the meaning of Article 1218 of the French Civil Code.